Payments, invoices and refunds
All payments are processed securely by Stripe. We never see or store your full card number.
I see a charge from Noble 8 I don't recognize.
Email us with the date and amount of the charge and we will tell you exactly what it was for. If it was made in error, we will make it right.
How do I get a receipt or an invoice?
A receipt is emailed automatically after every payment. If you need a copy or a formal invoice for your records, email us and we will send it.
How do I request a refund?
Email us with the date, amount and reason. We review every request personally and reply with next steps. Approved refunds are returned to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.
How do I cancel or change a subscription or retainer?
Email us and tell us what you would like to change. Cancellations take effect at the end of the current billing period unless we agree otherwise in writing. You will receive an email confirming the change.
How do I update my payment method?
Email us and we will send you a secure Stripe link to update your card or bank details. Never send card numbers by email.
I want to dispute a charge.
Please contact us first. Most questions are resolved quickly by email, often faster than a bank dispute.
What to include in your message
- Your name and the email address you used to pay
- The date and amount of the payment, if your question is about a charge
- A short description of what you need